No, we can not.

Parcels sent via DHL or any other express shipping carrier can sometimes get stuck at customs for various reasons. Once the parcels get stuck and send back to us , we will have to pay 3-4 times more shipping fee.

Common reasons for parcels get stuck include:

1. Customs Inspection: Customs authorities inspect packages to ensure they comply with import/export regulations. This can take time, especially if they have a backlog of packages to inspect.

2. Documentation Issues: Incomplete or incorrect customs documentation can lead to delays. Ensure that all required paperwork is accurate and complete.

3. Customs Duties and Taxes: If customs duties or taxes are owed, the recipient may need to pay them before the package is released.

4. Restricted Items: Customs may seize or delay packages containing prohibited or restricted items.