Q: Do you support COD (Cash on Delivery)?
A: No, we do not support COD.
Q: What shipping companies do you use?
A: We work with top logistics providers:
Normal items: YunExpress, SF Express
Special items: Huahan Logistics
Q: Which platforms do you integrate with?
A: BSDropshipping works with Shopify only.
We do not support Wix, eBay, Amazon, Etsy, WooCommerce, or any other platforms.
Q: What is the subscription cost?
A: The app is completely free.
There are no subscription or monthly fees — you only pay for orders.
💰 Pricing
Q: Are there any extra fees?
A: No. The price is all-inclusive.
(No service fee, handling fee, payment fee, or packaging fee.)
🚚 Shipping & Delivery
Q: Does the order ship directly to the customer?
A: Yes, BSDropshipping provides dropshipping service. Parcels will be shipped directly to your customers.
Q: What is the delivery time to the USA， Canada， Australia， Europe?
Processing time: 2–3 days
Shipping time to USA， Canada， Australia : 9–12 days；
Shipping time to Europe： 5-7 days
Q: Do you provide tracking numbers?
A: Yes, tracking numbers are provided for all orders
Q: Do you have warehouse in Europe or USA?
A: No, we do not have warehouses in Europe or the United States.
Our warehouses are located in Yiwu and Dongguan, China, and all orders are processed and shipped globally directly from these locations.
This is the address of our Dongguan city warehouse😊
Address：广东省 东莞市 常平镇白石岗市场小丽百货后面殷屋四队蓝球场旁边32号(必须送货上门）
Post code: 523563
Contact Person：郑多多
Phone number：+8618772709382
This is our warehouse in Yiwu City😊
Address： 浙江省 金华市 义乌市 莲塘三区17幢一单元一楼仓库
Post code：322008
Contact Person：福满满
Phone number： +8618371898787
Q: How do you handle VAT with IOSS?
A: We normally use our IOSS solution to handle VAT for EU shipments. If you have your own IOSS number, simply provide it to us, and we can use your IOSS number when shipping your orders to the EU.
⚙️ Shopify Integration
Q: How does the Shopify integration work?
A: It is fully automated.
Once connected, orders are automatically synced to our system.
Q: Is the BSDropshipping app also available on Android and iOS App Stores?
A: No. The BSDropshipping app is only listed on the Shopify App Store. You may only access our service via the official website.
🚀 Getting Started
Q: How soon can we start working together?
A: Immediately — you can start today.
Q: What do I need to get started?
A: Simply connect your Shopify store to our system.
Q: Can you connect to my Shopify store today?
A: Yes, we can connect today.
Q: Do I need to deposit a balance?
A: Yes, a deposit is required.
There is no minimum amount.
📦 Order Fulfillment
Q: How fast can you ship existing orders?
Tracking number: provided immediately
Shipping: 2–3 days after product arrival. If we have stock here, we can ship in the same day you paid for the orders.
Q: Can first orders be shipped within 24–48 hours?
A: Usually 2–3 days, depending on stock availability.
Q: Do you provide a dedicated account manager for your clients?
A: Yes, BSDropshipping will arrange you an 1 on 1 agent once your connect your shopify store to us.
Q: Do you have a bank account in the EU， USA， Canada， Australia?
A: Yes. We have an EU， USA， Canada， Australia bank account and support payments from all over the world. This can make bank transfers easier and more convenient.
Q: Can you provide QC photos before you ship out the parcels?
A: Yes, we can conduct QC according to your specific requirements and will provide photos and videos before shipment.
Q: What is your refund, resend, return policy and procedure?
A: Please check our refund & return policy here.
🎨 Branding & Customization
Q: Do you support custom packaging and branding?
A: Yes, we offer private labeling with no MOQ.
Available options:
Custom packaging (e.g., black box)
Inserts
Branding