Fulfilling your orders with BSDropshipping is quite easy. Here are the steps:
Keep sufficient balance in your BSDropshipping account.
Source your products.(your products must be quoted already⚠️)
Set default shipping line in advance(recommend ✅)
Add the Orders to the Invoice:
💡You can add the orders to the invoice one by one manually.
Log in to your BSDropshipping account. Navigate to the "Orders" section, go to "Pending Payment" Choose the order for which you want to set the shipping line, click on "Please Select " button under "Handling Fee" Select your preferred shipping line and click "OK" to confirm.
💡You can manually add the orders to the invoice in bulk
💡You can set the app to add the orders automatically.
✅How to enable and disable the auto payment/invoice function?
✅How to enable and disable the auto payment/invoice function?
How to enable and disable the auto payment/invoice function?
To enable the auto-fulfillment feature and avoid the hassle of fulfilling orders manually, follow these steps:
Navigate to "Settings."
Go to "System." Enable "Order Auto Payment."
Save your changes.
This will activate the feature.
⚠️Please ensure you maintain a sufficient balance on your BSDrophipping app; otherwise, your orders will not be fulfilled automatically.
✨Once you enable the auto-payment feature in the app, all orders — whether incoming from your Shopify store or manual orders you create directly in your BSDropshipping account, and regardless of whether products are imported from other apps or downloaded from the BSDropshipping app — will be paid automatically every 5 minutes. The shipping method will also be selected automatically for each order.
Why sometimes the auto payment or auto fulfillment did not work?
Sometimes you may find that the auto payment or auto fulfillment did not work. This could be due to the following reasons:
There is not enough balance in your BS account.
Our auto payment task runs every 5-30 minutes. So, even if you have enough balance, the app may need up to 5-30 minutes to process the payment.
✅How to select the shipping line for your orders ?
✅How to select the shipping line for your orders ?
To select the shipping line for your orders,just follow these steps:
Set default shipping line (recommend).
Set default shipping line (recommend).
If you want the BSDropshipping app to automatically choose the shipping line for you, you can achieve this by setting default shipping lines or shipping plans in your BS app account.
Once you set your default shipping lines in your BSDropshipping account, you no longer need to manually select a shipping method for each or multiple order.
Follow the steps below:
Log in to your BSDropshipping app account.
Go to the "Settings" section.
Navigate to "System."
Find "Shipping Plan," select "All," and then choose a shipping line.
Click on "Save Changes"
Note:
If you are selling different types of products, you can set a default shipping line for each category. For example, you can select the "BSParcel Normal Item line" for items like shoes, bags, and pants, and choose the "BSParcel Item with Battery line" as the default for products like electronic razors, electric toothbrushes, etc.
If you also want the app automaticlly add your orders to invoice, you can enable the "order auto payment" under the "App Settings" manue, if you are not ready for it, it is also ok, the app will also choose the shipping lines from your plan for the new orders,even you do not enable the "order auto payment" feature.
Can I still have the option to change the shipping line for a specific order?
Yes! Even if you’ve set a default shipping line on your BS account, you still have the option to change the shipping line for a specific order.
Just follow these steps:
Log in to your BSDropshipping account.
Navigate to the "Orders" section.
Find the order for which you want to change the shipping line.
Click on the shipping line automatically assigned by the app, and you'll see more options.
Select your preferred shipping line and click "OK" to confirm.
Select the shipping line for your orders by bulk.
Select the shipping line for your orders by bulk.
Log in to your BSDropshipping account.
Navigate to the "Orders" section, go to "Pending Payment"
Choose all the order for which you want to set the shipping line, click on "Actions", click "Change Shipping Method", choose a shipping line from the options and click on "Confirm"
How to enable and disable the auto payment/invoice function?
To enable the auto-fulfillment feature and avoid the hassle of fulfilling orders manually, follow these steps:
Navigate to "Settings."
Go to "System." Enable "Order Auto Payment."
Save your changes.
This will activate the feature.
⚠️Please ensure you maintain a sufficient balance on your BSDrophipping app; otherwise, your orders will not be fulfilled automatically.
✨Once you enable the auto-payment feature in the app, all orders — whether incoming from your Shopify store or manual orders you create directly in your BSDropshipping account, and regardless of whether products are imported from other apps or downloaded from the BSDropshipping app — will be paid automatically every 5 minutes. The shipping method will also be selected automatically for each order.
Why sometimes the auto payment or auto fulfillment did not work?
Sometimes you may find that the auto payment or auto fulfillment did not work. This could be due to the following reasons:
There is not enough balance in your BS account.
Our auto payment task runs every 5-30 minutes. So, even if you have enough balance, the app may need up to 5-30 minutes to process the payment.
✅How to see the total amount needed to pay for fulfilling orders before adding them to invoice?
✅How to see the total amount needed to pay for fulfilling orders before adding them to invoice?
Though the BSDropshipping team recommends you keep enough balance in your BS app account to avoid fulfillment delays due to payment transfer and confirmation taking time.
However, if you really want to see the total amount needed to pay for fulfilling orders before adding them to an invoice, and you only want to top up the corresponding balance, you can follow these steps:
(Note: If you want to withdraw your balance, we can always refund immediately.)
Log in to your BSDropshipping app account.
Navigate to the "Order" section.
Locate the "Pending Payment" option.
Select all the orders under the "Pending Payment" tab.
The amount displayed on the top-right corner under the "Pending Payment" tab is what you need to pay.
FAQ
❓Can you still fulfill my orders if I don’t click "Ask Quote" before I start selling?
❓Can you still fulfill my orders if I don’t click "Ask Quote" before I start selling?
Yes, that is completely fine. You may start selling first. Once you receive orders, log in to your BS account, locate the order, and click “Ask Quote”. After we send you the quotation, you can proceed with order fulfillment through us.
❓Can you combine multiple products into one package to ship all of them together in one parcel to minimize shipping cost?
❓Can you combine multiple products into one package to ship all of them together in one parcel to minimize shipping cost?
If your order contains multiple products, BSDropshipping will always try to pack them into one package and ship everything together. However, this is not always possible due to the following reasons:
Reason one: Logistics companies have specific requirements regarding the maximum weight, size, and volume of each parcel. Because of this, we may need to divide your order into several packages.
Reason two: Factories sometimes ship items to us at different times. Some products may arrive earlier, while others take a few extra days. In such cases, we will ship the available items first and send the remaining ones separately.
Reason three: Logistics companies also impose restrictions on mixing certain types of products. For example, a product containing liquid cannot be shipped with one that contains a battery. In this case, the liquid product must be shipped separately.
In summary, we may or may not be able to ship all your items in one package, depending on the logistics company's requirements and the status of your order.
And no matter we ship the multiple products into one package or devide them into several pages, your payment to BSDropshipping will be the same.
❓Why are my orders still unfulfilled? I have already paid for them in the BS App.
❓Why are my orders still unfulfilled? I have already paid for them in the BS App.
Normally, once your orders are paid (after clicking the Add to Invoice button) in your BS account, the BSDropshipping fulfillment team will process them within 24 hours. You will then be able to view the tracking number in your BS account and on your Shopify store.
If your orders still show as unfulfilled, it is most likely due to the following reasons:
The most common cause is that the BSDropshipping warehouse is still waiting for stock from the supplier.
Our warehouse has already fulfilled your orders and uploaded tracking numbers, but the tracking failed to sync to your Shopify store due to incorrect shipping address settings on your end.
In any case, if you have any questions or concerns, we recommend submitting a support ticket in your BS account or contacting your support agent via WhatsApp in a timely manner.
✅How to hold the orders?
✅How to hold the orders?
Sometimes, if you want to hold or freeze certain orders until customer make the decision about what to ship, you just need to do the following,
Choose the orders.
Go to "Actions" and Click "Orders on hold/Restore"
Once you have done so, BSDropshipping will receive a notification not to fulfill the orders that you have held or frozen.
❓Can I use my own IOSS number ?
❓Can I use my own IOSS number ?
Yes. You can.
Just share your IOSS number to our team on whatsapp, we will do the setting accordingly here.
❓My customer placed an order on my Shopify store and paid for it. Will this order be automatically paid on the BSDropshipping as well?
❓My customer placed an order on my Shopify store and paid for it. Will this order be automatically paid on the BSDropshipping as well?
No, it won’t. Shopify and the BSDropshipping app are two separate and independent systems.
Orders paid for on your Shopify store will not be automatically marked as paid in the BSDropshipping app.
We cannot view or check your profit for each order or how much your customers have paid on your Shopify store. If you need to confirm your customers’ payment amounts, please log in to your own Shopify store to check.
In addition, you cannot set or modify your Shopify store prices via the BSDropshipping app.
If you want BSDropshipping to fulfill the order, you need to go to the BSDropshipping app and pay for the order manually.
❓Why two orders with identical items but slightly different handling fees ?
❓Why two orders with identical items but slightly different handling fees ?
You may occasionally notice two orders with identical contents but slightly different handling fees . Please do not be concerned, as this is due to fluctuations in exchange rates, which BSDropshipping typically updates every Monday.
❓Why I have orders in my Shopify store, but they don’t show up on my BSDropshipping account.
❓Why I have orders in my Shopify store, but they don’t show up on my BSDropshipping account.
Please just log in to your BSDropshipping account, go to 'Order', and you will find your orders under the 'All ' tab.
❓Why I received fewer items than I ordered ?
❓Why I received fewer items than I ordered ?
If you ordered multiple items in a single order (e.g. 10 pieces) but only received fewer items (e.g. 3 pieces), please do not worry. This situation may occur for the following reasons.
Orders may be divided into multiple packages, and multiple tracking numbers will be generated. This is often necessary, as logistics carriers have strict requirements on the weight, size and volume of each parcel. For this reason, we sometimes need to split your order into several separate shipments. In addition, items from different factories may arrive at our warehouse at different times. Some products are delivered earlier, while others take a few more days. In this case, we will ship the in-stock items first and send the remaining goods once they arrive.
👉 For the same order in Shopify,we can only submit ONE tracking number per fulfillment.
Our BSDropshipping warehouse team may occasionally make mistakes. Every day, tens of thousands of parcels are shipped from our warehouses. On rare occasions, our staff may miss some items and ship fewer products than ordered.
While we strive for zero errors, occasional mistakes cannot be fully avoided because order fulfillment is manually processed by our team.
No matter how if you received less items than expected, Please contact your BSDropshipping agent via WhatsApp or submit a ticket in the app to obtain the additional tracking numbers for the remaining packages or apply for a refund or solution.
❓ My newest orders from my shopify store are not showing on the "Pending Payment" page or on the 'New Order' tab on BSDropshipping account .
❓ My newest orders from my shopify store are not showing on the "Pending Payment" page or on the 'New Order' tab on BSDropshipping account .
Sometimes, you may notice that orders from your Shopify store do not appear on the “Pending Payment” page or under the “New Order” tab in the BSDropshipping app.
Most of the time, this is because the products have not been quoted yet. In other words, only orders with quoted products will appear under “Pending Payment.”
It may also be due to the following reasons:
Order Synchronization Delay
It takes about 30 minutes for Shopify to automatically push order information to the BSDropshipping app.If you want your orders to appear in the app immediately for fulfillment. In such cases, you can manually sync the orders to the BSDropshipping app like this.
Unquoted Products
If your products have not been quoted yet, any orders for those products will appear under the "Quoting" tab in the app instead of the "Pending Payment" tab. You can also find these orders under the "All" tab. If it is so, please push your BS agent to quote for your product as soon as possible.
Orders have been fulfilled
If your orders have been fulfilled by you(we do not recommend) or other agents, the order will not enter into pending payment tab.
Order is not valid
An order may not show in our fulfillment app if:
Payment is not completed
Status: Pending / Failed
Our fulfillment apps only pull paid orders
Order is not marked as “unfulfilled”
If it’s already fulfilled, our apps won’t display it under pending payment tab or new order tab.
Missing shipping info
No address, phone, or required fields
Our fulfillment apps often ignore incomplete shipping data
Fraud or manual hold
Shopify may flag or hold the order
Apps won’t process it until released
App Bug
Though it happens very rare, if the above two case do not solve your problem, it could means BS app has a bug, in this case, kindly contact BS team as soon as you can.Thank you.
❓Why orders appear in the Shopify App Store but not in my BSDropshipping account？.
❓Why orders appear in the Shopify App Store but not in my BSDropshipping account？.
Sometimes, you may notice that orders appear in the Shopify App Store but not in the BSDropshipping app. This occurs for several reasons:
Synchronization Delay: Normally, Shopify pushes orders to the BSDropshipping app every 30 minutes. Therefore, you should expect an approximate 30-minute delay before orders are visible in the BSDropshipping app. If you require immediate order updates, you can manually push the orders through the BSDropshipping app.
Invalid Orders: Some orders might be invalid due to issues such as fraud, non-payment, or incorrect addresses. These orders will not sync to the BSDropshipping app. Please review these orders carefully.
Potential Bugs: Although rare, there may occasionally be bugs in the BSDropshipping app. If you suspect this is the case, please contact BSDropshipping support immediately for assistance.
Thank you for your understanding.
Debug
⚠️Insufficient balance
⚠️Insufficient balance
If you try to add the order to your invoice but only get an error message saying that your BS account does not have enough balance, you need to top up your balance now.
Prompt
Operation failed：Insufficient balance. Please find our payment account here: https://app.bsdropshipping.com/CustomSetting/Account
