3PL Basic Fulfillment Protection
Basic Fulfillment Protection is included with our 3PL fulfillment service at no extra cost.
Issue | Example | BS Responsibility | Resolution / Compensation |
Wrong SKU | Customer ordered Product A, but BS shipped Product B | ✅ Covered | Reship the correct product + cover reasonable replacement shipping + compensate direct product loss up to the applicable product value |
Wrong Color / Size | Ordered Black / M, but BS shipped Black / L | ✅ Covered | Reship the correct product + cover reasonable replacement shipping + compensate direct product loss up to the applicable product value |
Incorrect Quantity | Order requires 2 pcs, but BS shipped only 1 pc | ✅ Covered | Send the missing item(s) + cover reasonable replacement shipping |
Missing Item | An item was accidentally left out of the parcel | ✅ Covered | Reship the missing item + cover reasonable replacement shipping |
Warehouse Damage | Product is damaged during BS warehouse handling or packing | ✅ Covered | Replace the affected product or compensate its applicable product value |
Inventory Lost by BS | Inventory cannot be located due to a verified BS warehouse error | ✅ Covered | Compensate the applicable product value |
Incorrect Information Provided by Client | Wrong SKU, size, color, quantity or address was provided to BS | ❌ Not Covered | Client is responsible for the resulting costs |
Order Changed Too Late | Client changes the order after it has already been processed or shipped | ❌ Not Covered | Client is responsible for the resulting costs |
Pre-existing Product Quality Issue | Manufacturing defect or quality problem existed before warehouse handling | ❌ Not Covered | Not covered by Basic Fulfillment Protection |
Carrier Loss / Damage | Parcel is lost or damaged during international transportation | Separate Policy | Compensation is handled according to the applicable shipping carrier's policy |
Indirect Business Losses | Lost profit, advertising cost, chargeback, reputation loss, etc. | ❌ Not Covered | No compensation for indirect or consequential losses |
Product Value & Compensation Limit
Product Value Situation | Compensation Basis |
No product value declared | Standard Liability Value automatically applies: up to USD $5 per parcel |
Actual product value below $10 | Compensation will not exceed the verified actual product value |
Product value above $10 but not declared | Maximum product compensation: USD $10 per unit |
Product value declared in advance | Compensation may be based on the declared value, subject to verification and applicable limits |
High-value products | Prior approval and/or additional protection arrangements may be required |
Important: If you do not declare a product value before your inventory is received, a Standard Liability Value of USD $5 per parcel will automatically apply.
For products worth more than USD $10 per unit, please declare the product value before sending inventory to our warehouse. BSDropshipping may request supplier invoices, purchase records, or other supporting documents when reviewing a compensation claim.
Compensation covers direct and verifiable product losses only. Retail selling price, expected profit, advertising costs, chargebacks, customer acquisition costs, store reputation loss, and other indirect losses are not covered.