If a customer wants to add, remove, or change an item after placing an order, you can follow these steps:（Note：you can only edit an order if it is NOT shipped or fulfilled by BSDropshipping.）
1. Cancel the original order on the BS app.
Method A. Directly cancel it if you did not add it to invoice
Method B. You can cancel payment first, then cancel the order if you have add that order to invoice.
BSDropshipping supports order cancellations before the orders are shipped. For shipped orders, we generally do not support cancellations. Please follow the steps below to understand when and how you can cancel an order.
Order status | Support order Cancellation ? | How to cancel an order? |
Quoting | Yes, 100% support | Click the "cancel" button |
Pending Payment | Yes, 100% support | Click the "cancel" button |
Invoiced | Yes, 100% support | Click the "create ticket" button |
Processing | Yes, 100% support | Click the "create ticket" button |
Shipped | Partically, please contact your agent | Click the "create ticket" button, Please note: BSDropshipping may decline your cancellation request if the orders have already been shipped. |
2. Edit the order on your Shopify store according to the customer's requirements.
You can add an item,remove an item or adjust the quantity.
3. Duplicate the edited order to create a new order and mark as paid on your Shopify store.
