If receiver need to modify their orders (including product color, size, item type, quantity and recipient information), or add/remove order items after checkout on your Shopify store, you can complete all these operations by editing orders in your BSDropshipping account. We have built comprehensive features to support these adjustments, helping you avoid confusion and potential errors. Please refer to the scenarios and steps below:
🛍️Orders under 'Pending Payment' Tab
Orders in the 'Pending Payment' tab are unpaid by BSDropshipping users and will not be shipped or fulfilled. You may cancel orders, change shipping address, add items, or modify product color, size, variant and quantity for these orders.
✅Cancel an existing item in the order or the whole order
✅Cancel an existing item in the order or the whole order
💡Cancel an existing item
just locate your order under 'Pending Payment', Click the arrow icon to expand order details, then locate the item you wish to cancel. Click 'Cancel This Item',
✨If you need to restore the removed item, simply click Item Canceled again.
❗ The order price will be updated after you remove an item.
❗You may need to re-select the shipping method since the order contents have changed.
💡Cancel the whole order
just locate your order under 'Pending Payment', Click 'Cancel ' , Afterwards, this order will be moved to the ‘Cancelled’ tab.
✨If you want to restore the canceled order, go to the 'Cancelled' tab, then locate the order you wish to restore, and click 'Cancelled' button under the 'Action' column again，Afterwards, this order will be moved to the ‘Pending Payment’ tab again.
✅Add additional different items
✅Add additional different items
Locate your order under 'Pending Payment',
Click 'Edit Product',
Click 'Select My Store Products', then choose the item,
❗Enter the quantity, then click 'Confirm',
❗Click Save to confirm your edits,
Return to 'Pending Payment'. You will see the new items added to your order. (❗ You may need to re-select the shipping method since the order contents have changed.)
⚠️ Don't forget to click Save to confirm your edits.
✅Increase or decrease the quantity of an existing item in the order.
✅Increase or decrease the quantity of an existing item in the order.
Locate your order under 'Pending Payment',
Click 'Edit Product',
Locate the item whose quantity you wish to adjust(Increase or decrease). Enter the new quantity, then click Confirm.
❗Click Save to confirm your edits,
Return to 'Pending Payment'. You will see the quantity of the selected item updated.(❗ You may need to re-select the shipping method since the order contents have changed.)
⚠️ The price will be updated once you adjust the order quantity.
⚠️ Don't forget to click Save to confirm your edits.
🛍️Orders under 'Invoiced', 'Processing', 'Shipped' tab
✅Steps to cancel the orders under 'Invoiced', 'Processing', 'Shipped' tab
✅Steps to cancel the orders under 'Invoiced', 'Processing', 'Shipped' tab
BSDropshipping supports order cancellations before the orders are shipped. For shipped orders, we generally do not support cancellations. Please follow the steps below to understand when and how you can cancel an order.
Order status | Support order Cancellation ? | How to cancel an order? |
Quoting | Yes, 100% support | Click the "cancel" button |
Pending Payment | Yes, 100% support | Click the "cancel" button |
Invoiced | Yes, 100% support | Click the "create ticket" button |
Processing | Yes, 100% support | Click the "create ticket" button |
Shipped | Partically, please contact your agent | Click the "create ticket" button, Please note: BSDropshipping may decline your cancellation request if the orders have already been shipped. |
✅How to quickly duplicate a previous order on your BSDropshipping account?
✅How to quickly duplicate a previous order on your BSDropshipping account?
What is the Function of the "Buy Again" Feature?
The "Buy Again" feature is designed to help you quickly duplicate a previous order on your BSDropshipping account. Once an order is duplicated, you have the flexibility to edit its details, including the size, color, shipping address, and quantity of items on your BSDropshipping account.
This feature is primarily used when a customer has already placed an order but wishes to make changes at a later time.
When Can You Use the "Buy Again" Feature?
You can use the "Buy Again" feature when your order is under any of the following tabs:
Invoiced
Processing
Shipped
How to Use the "Buy Again" Feature?
The "Buy Again" feature lets you quickly reorder or modify past orders. Here's how to use it:
Log in to your BSDropshipping app account.
Navigate to the "Orders" section.
Locate the specific order you wish to duplicate under the "Invoiced," "Processing," or "Shipped" tabs.
Click the "Buy Again" button associated with that order.
Once the order is duplicated, you have two options:
Keep the duplicated order unchanged for an exact reorder.
Edit the order by adding, removing, or changing variants (like size or color) or updating the shipping address.
🛍️Address issue
How to update the shipping address for an order on my Shopify store? Will the new address be synced to my BSDropshipping account?
How to update the shipping address for an order on my Shopify store? Will the new address be synced to my BSDropshipping account?
If you want to change the shipping address of an order, you can go to your shopify store and edit it. If you have already updated the shipping address of an order in your Shopify store:
When your BSDropshipping account order status is Pending Payment, Quoting, Invoiced or Processing, the new shipping address will be automatically synced to the BSDropshipping warehouse fulfillment team.
⚠️If the order status is already Shipped, the new address will not be updated in our warehouse system.
The updated address will not display in your BSDropshipping account directly. It will only sync to our backend system and be shared with our fulfillment team for order processing.
Order status on your BSDropshipping account | Changed address on your Shopify store |
Quoting | Yes, the new shipping address will be automatically synced to us |
Pending Payment | Yes, the new shipping address will be automatically synced to us |
Invoiced | Yes, the new shipping address will be automatically synced to us |
Processing | Yes, the new shipping address will be automatically synced to us |
Shipped | ⚠️No |
✅Steps to cancel the old order and Place a new order on your Shopify store.
✅Steps to cancel the old order and Place a new order on your Shopify store.
1. Cancel the original order on the BS app.
Method A. Directly cancel it if you did not add it to invoice
Method B. You can cancel payment first, then cancel the order if you have add that order to invoice.
BSDropshipping supports order cancellations before the orders are shipped. For shipped orders, we generally do not support cancellations. Please follow the steps below to understand when and how you can cancel an order.
Order status | Support order Cancellation ? | How to cancel an order? |
Quoting | Yes, 100% support | Click the "cancel" button |
Pending Payment | Yes, 100% support | Click the "cancel" button |
Invoiced | Yes, 100% support | Click the "create ticket" button |
Processing | Yes, 100% support | Click the "create ticket" button |
Shipped | Partically, please contact your agent | Click the "create ticket" button, Please note: BSDropshipping may decline your cancellation request if the orders have already been shipped. |
2. Edit the order on your Shopify store according to the customer's requirements.
You can add an item,remove an item or adjust the quantity.
3. Duplicate the edited order to create a new order and mark as paid on your Shopify store.
4. Return to your BS account and pay for the new order.
⚠️Note: You may only edit an order if it has not yet been shipped or fulfilled by BSDropshipping.
How to quickly duplicate a previous order on your BSDropshipping account?
How to quickly duplicate a previous order on your BSDropshipping account?
What is the Function of the "Buy Again" Feature?
The "Buy Again" feature is designed to help you quickly duplicate a previous order on your BSDropshipping account. Once an order is duplicated, you have the flexibility to edit its details, including the size, color, shipping address, and quantity of items on your BSDropshipping account.
This feature is primarily used when a customer has already placed an order but wishes to make changes at a later time.
When Can You Use the "Buy Again" Feature?
You can use the "Buy Again" feature when your order is under any of the following tabs:
Invoiced
Processing
Shipped
How to Use the "Buy Again" Feature?
The "Buy Again" feature lets you quickly reorder or modify past orders. Here's how to use it:
Log in to your BSDropshipping app account.
Navigate to the "Orders" section.
Locate the specific order you wish to duplicate under the "Invoiced," "Processing," or "Shipped" tabs.
Click the "Buy Again" button associated with that order.
Once the order is duplicated, you have two options:
Keep the duplicated order unchanged for an exact reorder.
Edit the order by adding, removing, or changing variants (like size or color) or updating the shipping address.
Address issue
How to update the shipping address for an order on my Shopify store? Will the new address be synced to my BSDropshipping account?
How to update the shipping address for an order on my Shopify store? Will the new address be synced to my BSDropshipping account?
If you want to change the shipping address of an order, you can go to your shopify store and edit it. If you have already updated the shipping address of an order in your Shopify store:
When your BSDropshipping account order status is Pending Payment, Quoting, Invoiced or Processing, the new shipping address will be automatically synced to the BSDropshipping warehouse fulfillment team.
⚠️If the order status is already Shipped, the new address will not be updated in our warehouse system.
The updated address will not display in your BSDropshipping account directly. It will only sync to our backend system and be shared with our fulfillment team for order processing.
Order status on your BSDropshipping account | Changed address on your Shopify store |
Quoting | Yes, the new shipping address will be automatically synced to us |
Pending Payment | Yes, the new shipping address will be automatically synced to us |
Invoiced | Yes, the new shipping address will be automatically synced to us |
Processing | Yes, the new shipping address will be automatically synced to us |
Shipped | ⚠️No |