How to use "cancel/reset " feature?
The main function of "cancel/reset" is to
1-Batch cancel orders that are exist on 'Quoting' or 'Pending Payment' table. Once you do so, it means the following
You can not request for quote for specific order directly from the Cancelled table.
BSDropshipping will not fulfill those orders exits on Cancelled table.
2-Batch reverse orders listed in the 'Cancelled' table to the 'Quoting' or 'Pending Payment' table. Once you do so, it means the following
The orders status will be reset, they will either moved to Quoting or Pending payment table.
You can request for quote for specific order or add the orders to invoice for fulfillment
The table below shows the order status changes after clicking 'Cancel/Rest ' Manual.
Old Status | Action | New Status | Meaning |
Quoting | Cancel/Reset | Cancelled | The orders were not valid for quotation or fulfillment any more. |
Pending Payment | Cancel/Reset | Cancelled | The orders were not valid for quotation or fulfillment any more. |
Invoiced | Cancel/Reset | Invoiced | Cancel/Reset will NOT work if the orders were added to invoice, the order status will remain the same. If you want to cancel orders that were invoiced already, you can choose the order, go to "action" and click the "cancel payment" button. |
Processing | Cancel/Reset | Processing | Cancel/Reset will NOT work if the orders are under processing, the order status will remain the same. If you want to cancel orders that are under "processing", you can choose the order, go to "action" and click the "cancel payment" button. |
Shipped | Cancel/Reset | Shipped | Cancel/Reset will NOT work if the orders were shipped, the order status will remain the same. Shipped orders can no longer be edited or canceled. |
Meaning of each tab on the order page
Manual | Meaning | Notes |
All | means all the orders synced from your shopify store to our app |
|
Quoting | Means all the orders that are still not quoted by BSDropshipping | If you want BSDropshipping fulfill the orders for you, please click "Ask for Quote" immediately |
Pending Payment | This refers to orders that your customers have paid for in your Shopify store, but you have not yet paid in your BSDropshipping account. For this reason, we cannot fulfill these orders. | If you want BSDropshipping to fulfill your orders under pending payment tab, please log in to your BS account, select the relevant orders under Pending Payment tab and click Add to Invoice immediately. |
Invoiced | Means all the orders that you have paid for， including unfilled orders and shipped orders | ⚠️⚠️⚠️ Before BSDropshipping ships the orders, you can cancel them. Once the order status changes to "shipped," it cannot be canceled or edited. |
Processing | This means all the orders you have paid for. BSDropshipping has received these orders, they are being processed, and they have not yet been shipped. | You can cancel those order which is under "Processing"
|
Shipped | This means all the orders BSDropshipping has fulfilled. | ⚠️⚠️⚠️ Once the order status changes to "shipped," it cannot be canceled or edited. |
Out of stock | This means these items are currently unavailable due to a lack of stock at the factory. BSDropshipping can not ship for now. | You can not add the order that is out of stock to invoice. |