Sometimes, you may notice that orders from your Shopify store do not appear on the "Pending Payment" page or on the 'New Order' tab in the BSDropshipping app. Don't worry—this is completely normal for the following reasons:
Order Synchronization Delay
It takes about 30 minutes for Shopify to automatically push order information to the BSDropshipping app.If you want your orders to appear in the app immediately for fulfillment. In such cases, you can manually sync the orders to the BSDropshipping app like this.
Unquoted Products
If your products have not been quoted yet, any orders for those products will appear under the "Quoting" tab in the app instead of the "Pending Payment" tab. You can also find these orders under the "All" tab. If it is so, please push your BS agent to quote for your product as soon as possible.
Orders have been fulfilled
If your orders have been fulfilled by you(we do not recommend) or other agents, the order will not enter into pending payment tab.
Order is not valid
An order may not show in our fulfillment app if:
Payment is not completed
Status: Pending / Failed
Our fulfillment apps only pull paid orders
Order is not marked as “unfulfilled”
If it’s already fulfilled, our apps won’t display it under pending payment tab or new order tab.
Missing shipping info
No address, phone, or required fields
Our fulfillment apps often ignore incomplete shipping data
Fraud or manual hold
Shopify may flag or hold the order
Apps won’t process it until released
App Bug
Though it happens very rare, if the above two case do not solve your problem, it could means BS app has a bug, in this case, kindly contact BS team as soon as you can.Thank you.