As part of BSDropshipping’s refund policy, we offer our most reliable customers a free re-delivery service for order amount less than USD15.
This means that in the following cases, if delivery fails, upon your request on the BSDropshipping app, we can reship another parcel from China for free.
Cases qualified for free re-delivery | Note |
Delivery failed because the customer was not at home (order amount less than USD15) | Non-refundable |
Delivery failed because the customer was not reachable (order amount less than USD15) | Non-refundable |
Delivery failed because the customer provided the wrong address， phone number etc(order amount less than USD15) | Non-refundable |
Customer did not pick up their parcel within the time limit notified by the post office(order amount less than USD15) | Non-refundable |
Parcels get stuck at customs for more than 7 days(order amount less than USD15) | You can also request for refund. Refundable ✅ |
Tracking information was not updated for more than 14 days for ordinary address, (order amount less than USD15)
| “Ordinary address” usually refers to a regular delivery address, as opposed to a special one.
*Note: You can also request for refund. Refundable ✅ |
Tracking information was not updated for more than 60 days for special addresses, (order amount less than USD15)
| Special addresses may include:
*Note: You can also request for refund. Refundable ✅ |
How to request free re-delivery?
Inform your agent that you are requesting a free re-delivery.
BSDropshipping will refund the duplicated order and ship the parcel again free of charge.
How many times can you request free re-delivery?
One time only. This means if the second parcel also fails to be delivered, BSDropshipping will not arrange a third delivery, and the order will not be eligible for a refund.
What if the re-sent parcel still fails to be delivered to the customer? Can you refund or resend again?
*We will not re-send for the third time.
* We will refund for below cases
Case of the re-sent parcel |
Parcels get stuck at customs for more than 7 days. |
Tracking information was not updated for more than 14 days for ordinary address. |
Tracking information was not updated for more than 60 days for special addresses. |
Parcel get damaged |
Poor quality |