BSDropshipping supports order cancellations before the orders are shipped. For shipped orders, we generally do not support cancellations. Please follow the steps below to understand when and how you can cancel an order.
Order status | Support order Cancellation ? | How to cancel an order? |
Quoting | Yes, 100% support | Click the "cancel" button |
Pending Payment | Yes, 100% support | Click the "cancel" button |
Invoiced | Yes, 100% support | Click the "create ticket" button |
Processing | Yes, 100% support | Click the "create ticket" button |
Shipped | Partically, please contact your agent | Click the "create ticket" button, Please note: BSDropshipping may decline your cancellation request if the orders have already been shipped. |